About contact when ordering
A confirmation email will be sent from the [reju.jp] domain when you place an order, so please make adjustments such as setting the junk email filter so that you can receive this email.
We accept cash on delivery, credit card, Paypay, carrier payment, and payment at convenience stores.
Delivery by shipping company
Free shipping on all Koumei purchases, including bundles.
For RETHÉ only, shipping is a flat rate of 370 yen for 1 piece, 740 yen for 2 pieces, and free shipping for 3 or more pieces.
Product delivery time
We will ship within 1 week after your order. However, if it is out of stock, we will contact you, confirm it, and ship it after it arrives." return = "Returns / Defective products
Returns / Defective products
We will bear the responsibility for "defective products / mistakes in our products". If you have an accident such as damage during delivery, please contact us. We will send you a new product as soon as possible at our expense, including shipping and handling.
In the case of "defective product / mistake of our product"
Refunds will be given if you contact us within 8 days of purchase.
Please request a refund by email. We will transfer the purchase price to the designated account within 10 days.